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Estimated Time to Read: 2 minutes With the adoption and rise of artificial intelligence into businesses, one must ask does this new AI capability help improve overall customer experience? According to
Estimated Time to Read: 2 minutes As Covid-19 persists, our customer-focus approach becomes firmer and more committed than ever. Our philosophy of people-first is one that trains our agents to put
Estimated Time to Read: 2 minutes The holidays are looming and ready to take their wrath. That translates to the start of a frenzy retail shopping experience! As a retailer or
Estimated Time to Read: 2 minutes It’s inevitable that every growing business will need more staff, more systems, and more resources. As time is of the essence of putting everything together
Estimated Time to Read: 2 minutes In today’s modern day, it takes more than just “ordinary” to perform outstanding customer service. We are at a time when businesses are rapidly growing
Estimated Time to Read: 2 minutes Technology innovations such as Artificial Intelligence (AI) has changed the playing fields for contact center solutions and call center data. Major AI tech innovation such
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