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Estimated Time to Read: 9 minutes An in-depth survey by Salesforce found that nearly 60% of customers would stop doing business with a company if customer service and experiences did not
Estimated Time to Read: 9 minutes In this post, we will discuss the growing demand for call center outsourcing and why it’s important to your business. Over the last few years,
Estimated Time to Read: 6 minutes Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to research from Bain & Company, increasing
Estimated Time to Read: 13 minutes If your current customer service solution is not delighting your clients and customers, perhaps it’s time for a new call center vendor. Continue to reading
Estimated Time to Read: 2 minutes Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer
Estimated Time to Read: 2 minutes With the current saturation of contact centers, technology companies, and CX consultants, how does one differentiate with more value with loyal customers? It starts with
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