Driving Quality Retail Customer Service Performance During Holidays

The holidays are looming and ready to take their wrath. That translates to the start of a frenzy retail shopping experience!

As a retailer or ecommerce business owner, are you ready to accommodate the high-volume calls for customer service while eliminating painful, long wait time for customers? Are you prepared to scale at a drop of a dime?

Since Covid-19 has been the driving force for shifting our global economy and how we shop, the retail industry has gone through layers of transformation to meet higher customer demands and an easier shopping experience.

According to ROI Revolution, holiday retail sales will surpass $1 trillion for the first time ever in 2021. With this massive increase, it is more critical than ever to make customer service experiences as stellar as possible and create a service value that will generate customer loyalty and retention.

Holiday shopping can be experienced through physical brick & mortar stores or online. With the rise of ecommerce shopping over physical shopping, the convenience and simplicity of purchasing online can be more favorable. In short, you need to be where your customers are. Customer service departments will need to adjust to new purchasing patterns in an omnichannel environment while retaining the core of the brick-and-mortar experience, product knowledge, speedy resolution with quality empathy for customers’ requests. This will help enable a 5 -star customer experience.

At IA Solutions by IA Call Center, we meet these high standards of customer support with our strong specialization in vertical markets and product acumen; our aim is to make every customer’s experience a personal one. With for over 50 years in business we have the experience and the tools necessary to help guide our partners through the ever changing landscape of customer service operations.

 

About IA Solutions by IA Call Center:

​IA Solutions by IA Call Center is a second-generation family-owned contact center with a 50-year history of innovation in the answering service and BPO sectors.

​Our mission is to empower our partners to scale their customer service and sales to new heights by leveraging our unique capabilities in an omni-channel environment. We provide customized service packages that meet your brand needs with a 5 star, white-glove customer care service.

​For more info:
www.iacallcenter.com

Author

Ian Tempro, Head of Special Projects, at IA Solutions by IA Call Center writes about his 20+ years of extensive contact center experience in leadership, client relationships, operations and specialized vertical markets.

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