(Note – This is the first of a ten-part series of posts on Empowering Your Customer Service Agents to Personalize Customer Journeys. We will release
An in-depth survey by Salesforce found that nearly 60% of customers would stop doing business with a company if customer service and experiences did not
Over the last few years, it’s been obvious that the world is changing. COVID, a flailing economy, civil unrest, wars, and other world events have
Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to research from Bain & Company, increasing
Outsourcing your customer service or support activities to someone else is never a simple decision. Nevertheless, modern consumers are more demanding than ever and require
Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer
