IA Solutions Blog

Follow our blog to stay up to date on the latest CX and customer service trends, tips and strategies. 

Knowing Your Customer Persona

Estimated Time to Read: 2 minutes Delivering on a brand promise and brand reputation require thoughtful strategy, planning and deployment of services. As every business owner knows, to become successful in

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customer perspective

The Customer Perspective

Estimated Time to Read: 2 minutes Seeing things from a customer perspective is a winning strategy. As a customer experience provider, one must discern what the business thinks is a successful

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