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Estimated Time to Read: 6 minutes Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to research from Bain & Company, increasing
Estimated Time to Read: 13 minutes If your current customer service solution is not delighting your clients and customers, perhaps it’s time for a new call center vendor. Continue to reading
Estimated Time to Read: 2 minutes Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer
Estimated Time to Read: 2 minutes With the current saturation of contact centers, technology companies, and CX consultants, how does one differentiate with more value with loyal customers? It starts with
Estimated Time to Read: 2 minutes Delivering on a brand promise and brand reputation require thoughtful strategy, planning and deployment of services. As every business owner knows, to become successful in
Estimated Time to Read: 2 minutes Seeing things from a customer perspective is a winning strategy. As a customer experience provider, one must discern what the business thinks is a successful
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