Steve Samuels - Series 1

Steve Samuels, CEO of IA Solutions by IA Call Center discusses the 50 year family business, his career path, what sets IA apart from others, types of services offered, customer service, company culture, training and compliance, challenges, the future of BPO, and client relationships. 

Interview Highlights

Client Philosophy

Steve Samuels, CEO of IA Solutions by IA Call Center believes clients are partners, and IA’s approach is to treats them as such.

Making Relationships

Steve Samuels, CEO of IA Solutions by IA Call Center, on the joy of making relationships in business and its importance.

Services Offered

CEO of IA Solutions by IA Call Center, Steve Samuels discusses never saying no to a client. Clients can expect a wide range of anything needed such as phone support- inbound and outbound, email support, sales calls, web support, and chat support on social media. Other services can be tailored.

Top Accomplishments

Steve Samuel, CEO of IA Solutions by IA Call Center discusses becoming a fully cloud-based business. Sourcing talent around the globe to allow access for businesses at any time of day or night has led to being able to service all clients properly.

Future of BPO

Loves to watch technology get better. Cloud services need to improve every day to allow for more uptime for clients. We must invest in these services so they can collaborate and communicate with one another.

Company Roots

Steve Samuels, IA Solutions by IA Call Center CEO, discusses his family’s multi-generational business and its start in CT with home-based switchboards. ​

Challenges

Steve Samuels, CEO of IA Solutions by IA Call Center discusses challenges such as weather-related situations. Being able to give full service while enduring an unavoidable disruption is what makes the difference. ​

Training in the Cloud

Steve Samuels, CEO of IA Solutions by IA Call Center discusses how training in the cloud has been a huge challenge and accomplishment.

Career Path

Steve Samuels, CEO of IA Solutions by IA Call Center, discusses his family’s start of the business.

PCI Compliance

Steve Samuels, CEO of IA Solutions by IA Call Center, discusses the importance now more than ever during Covid-19 of giving customers security with their information in the new digital world. Having already been certified, this gave IA Solutions by IA Call Center an advantage to assist more businesses who transitioned to cloud-based during to the pandemic.

Steve Samuels - 50 Years Of Experience

Steve Samuels, CEO of IA Solutions by IA Call Center says it’s 50 years of experiences that allow IA Solutions by IA Call Center to continue to grow for the future and the success of its partners.

Steve Samuels - Brand Differentiators

CEO of IA Solutions by IA Call Center, Steve Samuels discusses the people that set IA Solutions by IA Call Center apart from the rest. Over 150 employees, each bringing different strengths to the business.