10 Keys to Great Customer Engagement

10 Keys to Great Customer Engagement

Estimated Time to Read: 7 minutes 10 Keys to Great Customer Engagement. Rather listen to the BlogCast for this post instead? Click the “Play” button below to hear it now. Introduction In today’s cut-throat business environment, the ability to engage customers meaningfully is not just an advantage; it’s essential for survival and growth. Great customer engagement helps your business foster loyalty, […]

Assembling a Winning Omnichannel Team: Focused Steps for Omnichannel Implementation

Assembling a Winning Omnichanne Team Focused Steps for Omnichannel Implementation

Estimated Time to Read: 7 minutes Assembling a Winning Omnichannel Team: Focused Steps for Omnichannel Implementation. Rather listen to the BlogCast for this post instead? Click the “Play” button below to hear it now. Introduction In today’s rapidly evolving digital landscape, businesses are increasingly recognizing the importance of offering a seamless omnichannel customer experience. More and more, implementing an omnichannel strategy […]

How to Avoid Landmines in the CX Gap

How to Avoid Landmines in the CX Gap Featured Image

Estimated Time to Read: 5 minutes How to Avoid Landmines in the CX Gap Rather listen to the BlogCast for this post instead? Click the “Play” button below to hear it now. Introduction In an age where customer experience (CX) can make or break a business, understanding and effectively managing the CX gap has become critical. This gap, which signifies the […]

Intelligent Customer Experience and the Road to Better Customer Journeys

Intelligent Customer Experience and the Road to Better Customer Journeys Featured Image

Estimated Time to Read: 5 minutes Intelligent Customer Experience and the Road to Better Customer Journeys Rather listen to the BlogCast for this post instead? Then, click the “Play” button below to hear it now. Introduction Intelligent Customer Experience (ICX) is the future of customer service, utilizing state-of-the-art technologies such as artificial intelligence (AI), machine learning, and natural language processing. This […]

Web 3.0 and CX: The Future of Customer Experience

Web 3 0 and CX The Future of Customer Experience Featured

Estimated Time to Read: 4 minutes Web 3.0 and CX: The Future of Customer Experience Rather listen to the BlogCast for this post instead? Then, click the “Play” button below to hear it now. Introduction The “Semantic Web,” or Web 3.0, signifies the next generation of the internet, where machines and software programs will possess the ability to interpret and comprehend […]

Empowering Agents to Personalize the Customer Journey – Return on Investment (ROI)

Cover photo Empowering Agents to Personalize the Customer Journey - Return on Investment (ROI)

Estimated Time to Read: 9 minutes Empowering Agents to Personalize the Customer Journey – Return on Investment (ROI) Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the tenth and last post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last […]

Empowering Agents to Personalize the Customer Journey – Omnichannel Management Tools

Feature image for the article Empowering Agents to Personalize the Customer Journey - Omnichannel Management Tools.

Estimated Time to Read: 13 minutes Want to Listen to This Post? Click Play Below! (Note – This is the third post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Giving Customers Omnichannel Choices,” please click here to view it now. We are releasing new posts for this series every week. Therefore, please […]

The Customer Perspective

customer perspective

Estimated Time to Read: 2 minutes Seeing things from a customer perspective is a winning strategy. As a customer experience provider, one must discern what the business thinks is a successful customer experience versus what the customer actually experiences. Many times, the provider receives feedback from department heads that work in silo environments and picks up data of what appears to […]

Why Designing an Impeccable Customer Journey is Essential

Estimated Time to Read: 2 minutes It is not an easy task to design the ultimate customer experience for any business. In our hyper competitive marketplace and high -speed technology, people expect answers fast and service accommodated flawlessly, and all done with a friendly voice. It is no longer just about the product offering and receiving a superb, tangible product or […]

Redefining Customer Experience With AI in 2022

Estimated Time to Read: 2 minutes With the adoption and rise of artificial intelligence into businesses, one must ask does this new AI capability help improve overall customer experience? According to Forbes, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. And, with this forecast, what does that mean for customer satisfaction and […]