Why Stellar Customer Support is Gold During The COVID Era
Estimated Time to Read: 2 minutes As Covid-19 persists, our customer-focus approach becomes firmer and more committed than ever. Our philosophy of people-first is one that trains our agents to put our customers as top priority and accommodate requests as efficiently and as compassionately as possible. Internally, it has been important to retain our professionally-trained staff and agents during the Covid […]
Driving Quality Retail Customer Service Performance During Holidays
Estimated Time to Read: 2 minutes The holidays are looming and ready to take their wrath. That translates to the start of a frenzy retail shopping experience! As a retailer or ecommerce business owner, are you ready to accommodate the high-volume calls for customer service while eliminating painful, long wait time for customers? Are you prepared to scale at a drop […]
Our Culture of Doing IT Right VS Being Right
Estimated Time to Read: 2 minutes Our organizational culture at IA Solutions by IA Call Center is a learning hub for excellence, business improvement and demonstrating the best practices of doing things right versus being right. Ethics and cultivating a healthy environment at work is one we place strong principles and heart in. As great people make up our company, so do our client […]
