Partnering with a Top Brand Gas Company
Estimated Time to Read: 2 minutes As a contact center and strategy partner, IA Solutions by IA Call Center has been a very valued and critical component for a top brand gas company. For over 20 years, this partnership has sustained through health and economic crisis. During this time, we were able to re-evaluate and assess how we can improve and positively impact a […]
Personalization as The Differentiating Factor
Estimated Time to Read: 2 minutes In today’s saturated and highly competitive market, the typical standards of doing business as usual is not enough. It takes more to stand out of the crowd and one must ask what is that “golden nugget” that makes a customer choose one over the other? The answer is personalized customer service. Personalized customer service strategy […]
The Elite Concierge Program
Estimated Time to Read: 2 minutes The Elite Concierge Program is designed to offer dedicated contact center support, personalized customer service, and detailed customization of programs for scaling and operational efficiency for high value customers. Our program recognizes and selects a small group of customers and partners to collaborate with that require focused attention and VIP customer care. We work and […]
Redefining Customer Experience With AI in 2022
Estimated Time to Read: 2 minutes With the adoption and rise of artificial intelligence into businesses, one must ask does this new AI capability help improve overall customer experience? According to Forbes, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. And, with this forecast, what does that mean for customer satisfaction and […]
Why Stellar Customer Support is Gold During The COVID Era
Estimated Time to Read: 2 minutes As Covid-19 persists, our customer-focus approach becomes firmer and more committed than ever. Our philosophy of people-first is one that trains our agents to put our customers as top priority and accommodate requests as efficiently and as compassionately as possible. Internally, it has been important to retain our professionally-trained staff and agents during the Covid […]
Driving Quality Retail Customer Service Performance During Holidays
Estimated Time to Read: 2 minutes The holidays are looming and ready to take their wrath. That translates to the start of a frenzy retail shopping experience! As a retailer or ecommerce business owner, are you ready to accommodate the high-volume calls for customer service while eliminating painful, long wait time for customers? Are you prepared to scale at a drop […]
Scalability is The New Speed
Estimated Time to Read: 2 minutes It’s inevitable that every growing business will need more staff, more systems, and more resources. As time is of the essence of putting everything together in place, scalability is the new speed to enable a superior customer experience. According to a study recently published in Forbes, more than 83% of US customer service leaders experienced an […]
Why Specialization Matters in Customer Care Service?
Estimated Time to Read: 2 minutes In today’s modern day, it takes more than just “ordinary” to perform outstanding customer service. We are at a time when businesses are rapidly growing and specific markets are accelerating in demand and volume. Specialization in contact centers is now a favorable and compelling element for scaling businesses that want to know you have decades […]
How Does Artificial Intelligence Affect Customer Experience Expectations?
Estimated Time to Read: 2 minutes Technology innovations such as Artificial Intelligence (AI) has changed the playing fields for contact center solutions and call center data. Major AI tech innovation such as Natural Language Generation and speech recognition with Machine Learning platform and virtual agents are being used in the forms of chatbots and AI interactive customer service systems. Chatbots, Natural […]
Our Culture of Doing IT Right VS Being Right
Estimated Time to Read: 2 minutes Our organizational culture at IA Solutions by IA Call Center is a learning hub for excellence, business improvement and demonstrating the best practices of doing things right versus being right. Ethics and cultivating a healthy environment at work is one we place strong principles and heart in. As great people make up our company, so do our client […]
