Empowering Agents to Personalize the Customer Journey – Defining Your Goals

Empowering agents

(Note – This is the first of a ten-part series of posts on Empowering Your Customer Service Agents to Personalize Customer Journeys. We will release these posts weekly. So, please sign up for notifications to stay informed when new posts are released.) These days, competition for customers is more fierce than ever. As a result, […]

7 Traits Your Call Center Partner Must Have

call center

An in-depth survey by Salesforce found that nearly 60% of customers would stop doing business with a company if customer service and experiences did not meet their expectations. Let that sink in for a moment – 60%! That is a lot of lost revenue, to be sure. Of course, it doesn’t have to be that […]

Why the Demand for Call Center Outsourcing is Surging

call center

Over the last few years, it’s been obvious that the world is changing. COVID, a flailing economy, civil unrest, wars, and other world events have changed the way people work, communicate, and even how they shop for goods and services. This ever-changing world has made it hard for many brick-and-mortar companies to do business because […]

Time for a New Call Center Vendor? Here’s How to Select Your Next One

Outsourcing your customer service or support activities to someone else is never a simple decision. Nevertheless, modern consumers are more demanding than ever and require nothing, but the best when it comes to customer experiences. These days, an increasing number of companies are discovering that professionally managed call centers can help do just that — […]

The Value Of Specialization

specialization

With the current saturation of contact centers, technology companies, and CX consultants, how does one differentiate with more value with loyal customers? It starts with evaluating what your customer journey mapping looks like and finding ways to improve and close any loopholes in the customer experience. At IA Solutions, we have witnessed and experienced a […]

Why Specialization Matters in Customer Care Service?

In today’s modern day, it takes more than just “ordinary” to perform outstanding customer service. We are at a time when businesses are rapidly growing and specific markets are accelerating in demand and volume. Specialization in contact centers is now a favorable and compelling element for scaling businesses that want to know you have decades […]