Personalization as The Differentiating Factor
In today’s saturated and highly competitive market, the typical standards of doing business as usual is not enough. It takes more to stand out of the crowd and one must ask what is that “golden nugget” that makes a customer choose one over the other? The answer is personalized customer service. Personalized customer service strategy […]
The Elite Concierge Program
The Elite Concierge Program is designed to offer dedicated contact center support, personalized customer service, and detailed customization of programs for scaling and operational efficiency for high value customers. Our program recognizes and selects a small group of customers and partners to collaborate with that require focused attention and VIP customer care. We work and […]
Redefining Customer Experience With AI in 2022
With the adoption and rise of artificial intelligence into businesses, one must ask does this new AI capability help improve overall customer experience? According to Forbes, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. And, with this forecast, what does that mean for customer satisfaction and […]
Why Stellar Customer Support is Gold During The COVID Era
As Covid-19 persists, our customer-focus approach becomes firmer and more committed than ever. Our philosophy of people-first is one that trains our agents to put our customers as top priority and accommodate requests as efficiently and as compassionately as possible. Internally, it has been important to retain our professionally-trained staff and agents during the Covid […]
Driving Quality Retail Customer Service Performance During Holidays
The holidays are looming and ready to take their wrath. That translates to the start of a frenzy retail shopping experience! As a retailer or ecommerce business owner, are you ready to accommodate the high-volume calls for customer service while eliminating painful, long wait time for customers? Are you prepared to scale at a drop […]
Scalability is The New Speed
It’s inevitable that every growing business will need more staff, more systems, and more resources. As time is of the essence of putting everything together in place, scalability is the new speed to enable a superior customer experience. According to a study recently published in Forbes, more than 83% of US customer service leaders experienced an […]
Why Specialization Matters in Customer Care Service?
In today’s modern day, it takes more than just “ordinary” to perform outstanding customer service. We are at a time when businesses are rapidly growing and specific markets are accelerating in demand and volume. Specialization in contact centers is now a favorable and compelling element for scaling businesses that want to know you have decades […]
How Does Artificial Intelligence Affect Customer Experience Expectations?
Technology innovations such as Artificial Intelligence (AI) has changed the playing fields for contact center solutions and call center data. Major AI tech innovation such as Natural Language Generation and speech recognition with Machine Learning platform and virtual agents are being used in the forms of chatbots and AI interactive customer service systems. Chatbots, Natural […]
Our Culture of Doing IT Right VS Being Right
Our organizational culture at IA Solutions by IA Call Center is a learning hub for excellence, business improvement and demonstrating the best practices of doing things right versus being right. Ethics and cultivating a healthy environment at work is one we place strong principles and heart in. As great people make up our company, so do our client […]
What is The True Definition of Customer Service?
As we navigate through this sea of health and economic crisis, one must wonder what does the definition of true customer service mean in the contact center industry? With increases in call volumes due to the nature of the pandemic, virtual assistance and call center solution are escalating and customer demands are requiring more customized […]
