Ian Tempro - Series 2

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses core services, cloud-based business, cost savings, outsourcing, and the importance of customer service.

Interview Highlights

Competitive Advantage

Head of Special Projects, Ian Tempro discusses the creating a competitive advantage and future outlook for clients.

Customer Service Capacity

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center explains the importance of looking at your customer service capacity.

Levels of Training Agents

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center explains how there are two levels when it comes to training agents.

Outsourcing & Sales

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center explains how outsourcing can assist with sales.

How Does Your Agent Pick Up Phone?

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center explains what it’s like when his agents pick up the phone to interact with a customer.

A Cloud-Based Business

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro discusses what it means to be a cloud-based business.

Why Customers Choose IA

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains why clients or prospects chose them over other centers.

Core Services

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, discusses core services and pillars when it comes to their omni-channel.

Live Chat Gives Immediacy

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro discusses the importance of of omni-channel services such as live chat in today’s business.

Cost Savings

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains how outsourcing a contact center short-term or long-term can create cost savings.

Ensuring a Client's Data

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, says there are special protections in place to protect privacy and secure sensitive data.

Easing Apprehensions​

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro explains how understanding the needs of a client helps to ease any apprehensions regarding a possible partnership.

Business Approach Amid COVID-19

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains how the customer experience is paramount now more than ever following the onset of COVID-19.

Why Would a Business Need Contact Center Services?

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains why contact center services are critical in growing a business.