Head of Special Projects, Ian Tempro discusses the creating a competitive advantage and future outlook for clients.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center explains the importance of looking at your customer service capacity.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center explains how there are two levels when it comes to training agents.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center explains how outsourcing can assist with sales.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center explains what it’s like when his agents pick up the phone to interact with a customer.

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro discusses what it means to be a cloud-based business.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains why clients or prospects chose them over other centers.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, discusses core services and pillars when it comes to their omni-channel.

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro discusses the importance of of omni-channel services such as live chat in today’s business.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains how outsourcing a contact center short-term or long-term can create cost savings.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, says there are special protections in place to protect privacy and secure sensitive data.

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro explains how understanding the needs of a client helps to ease any apprehensions regarding a possible partnership.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains how the customer experience is paramount now more than ever following the onset of COVID-19.

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains why contact center services are critical in growing a business.