Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses core services, cloud-based business, cost savings, outsourcing, and the importance of customer service.
Interview Highlights
Competitive Advantage
Head of Special Projects, Ian Tempro discusses the creating a competitive advantage and future outlook for clients.
Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center explains what it’s like when his agents pick up the phone to interact with a customer.
Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro discusses the importance of of omni-channel services such as live chat in today’s business.
Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains how outsourcing a contact center short-term or long-term can create cost savings.
Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, says there are special protections in place to protect privacy and secure sensitive data.
Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro explains how understanding the needs of a client helps to ease any apprehensions regarding a possible partnership.
Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, explains how the customer experience is paramount now more than ever following the onset of COVID-19.