Ian Tempro - Series 1

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro’s full interview. Discussions include roles, career path, types of services offered and what makes IA stand out, strengths, company culture, challenges and accomplishments as well as the future of IA Solutions by IA Call Center.

Interview Highlights

Years of Business

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, discusses his years in business and facilitating new programs as well as supporting existing products in the market.

Types of Service

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro discusses the wide range of services that IA Solutions by IA Call Center offers clients, both big and small.

Top Accomplishment

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses the first of their accomplishments in migrating customers into the new way of doing business.

IA Solutions by IA Call Center/Insta Answer

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, discusses relationship between IA Solutions by IA Call Center and Insta Answer.

Career Path

Head of Special Projects at IA Cal Center, Ian Tempro discusses his career path from medical/pharmaceutical to IA Solutions by IA Call Center and it all comes down to communication and facilitating communication.

Future of BPO

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro discusses improving access and security for customers in this new work-from-home reality.

Omni-channel Services

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses Omni Channel Services – offering all lines of support to its customers: virtual receptionist, product support, calls, email, and web chat.

Greatest Strengths

Head of Special Projects at IA Solutions by IA Call Center, Ian Tempro discuses flexibility and knowledge used to achieve the common goal of Customer Care.

Role

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Centers, discusses his role and technology to help existing and new clients.

Customer Care

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses Customer Care philosophy and how they assist partners and execute tasks specific to clients.

Biggest Challenge

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses the biggest challenge – adding increased support for customers as business transitions and needs shift.

Company of Culture

Ian Tempro, Head of Special Project at IA Solutions by IA Call Center discusses how the entire team collaborates to bring innovative solutions and improvement to every aspect of assisting partners. Especially in this new work from home environment.

Brand Differentiators

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center, discusses what makes makes IA Call Centre stand out from the rest – a family owned multi-generational business with experience and expertise.