Why the Demand for Call Center Outsourcing is Surging

call center

Over the last few years, it’s been obvious that the world is changing. COVID, a flailing economy, civil unrest, wars, and other world events have changed the way people work, communicate, and even how they shop for goods and services. This ever-changing world has made it hard for many brick-and-mortar companies to do business because […]

How Does a Call Center Promote Better Customer Relationships?

Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to research from Bain & Company, increasing your customer retention rate by only 5% can increase profits up to 95%. Better still, loyal, repeat customers are much easier to convert and make many more repeat purchases than […]

Time for a New Call Center Vendor? Here’s How to Select Your Next One

Outsourcing your customer service or support activities to someone else is never a simple decision. Nevertheless, modern consumers are more demanding than ever and require nothing, but the best when it comes to customer experiences. These days, an increasing number of companies are discovering that professionally managed call centers can help do just that — […]