Our Knowledgeable Employees are The Winning Element to Customer Care
Estimated Time to Read: 2 minutes Elite, high performing companies have a full understanding that raising the standards of customer service and care is what helps certain companies stand out over others and ultimately retain customers. How do we ensure that your customers’ experiences are elevated throughout their entire journey with your company? Our professionally-trained agents and team are fully trained […]
Redefining Customer Experience With AI in 2022
Estimated Time to Read: 2 minutes With the adoption and rise of artificial intelligence into businesses, one must ask does this new AI capability help improve overall customer experience? According to Forbes, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. And, with this forecast, what does that mean for customer satisfaction and […]
Why Stellar Customer Support is Gold During The COVID Era
Estimated Time to Read: 2 minutes As Covid-19 persists, our customer-focus approach becomes firmer and more committed than ever. Our philosophy of people-first is one that trains our agents to put our customers as top priority and accommodate requests as efficiently and as compassionately as possible. Internally, it has been important to retain our professionally-trained staff and agents during the Covid […]
Driving Quality Retail Customer Service Performance During Holidays
Estimated Time to Read: 2 minutes The holidays are looming and ready to take their wrath. That translates to the start of a frenzy retail shopping experience! As a retailer or ecommerce business owner, are you ready to accommodate the high-volume calls for customer service while eliminating painful, long wait time for customers? Are you prepared to scale at a drop […]
Why Specialization Matters in Customer Care Service?
Estimated Time to Read: 2 minutes In today’s modern day, it takes more than just “ordinary” to perform outstanding customer service. We are at a time when businesses are rapidly growing and specific markets are accelerating in demand and volume. Specialization in contact centers is now a favorable and compelling element for scaling businesses that want to know you have decades […]
What is The True Definition of Customer Service?
Estimated Time to Read: 2 minutes As we navigate through this sea of health and economic crisis, one must wonder what does the definition of true customer service mean in the contact center industry? With increases in call volumes due to the nature of the pandemic, virtual assistance and call center solution are escalating and customer demands are requiring more customized […]
