7 Traits Your Call Center Partner Must Have

call center

An in-depth survey by Salesforce found that nearly 60% of customers would stop doing business with a company if customer service and experiences did not meet their expectations. Let that sink in for a moment – 60%! That is a lot of lost revenue, to be sure. Of course, it doesn’t have to be that […]

Why the Demand for Call Center Outsourcing is Surging

call center

Over the last few years, it’s been obvious that the world is changing. COVID, a flailing economy, civil unrest, wars, and other world events have changed the way people work, communicate, and even how they shop for goods and services. This ever-changing world has made it hard for many brick-and-mortar companies to do business because […]

Staying Human-Focused

human

Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer experience becomes the most essential mission than ever before. Brands nowadays want customer loyalty, repeated sales, and longevity, while customers want speed, accuracy, friendly customer care that is empathetic and […]

The Value Of Specialization

specialization

With the current saturation of contact centers, technology companies, and CX consultants, how does one differentiate with more value with loyal customers? It starts with evaluating what your customer journey mapping looks like and finding ways to improve and close any loopholes in the customer experience. At IA Solutions, we have witnessed and experienced a […]

Knowing Your Customer Persona

Delivering on a brand promise and brand reputation require thoughtful strategy, planning and deployment of services. As every business owner knows, to become successful in any business is to become successful in knowing who your customers are. Knowing who your customers are is the #1 criteria in designing the right marketing campaign and customer experience […]

The Customer Perspective

customer perspective

Seeing things from a customer perspective is a winning strategy. As a customer experience provider, one must discern what the business thinks is a successful customer experience versus what the customer actually experiences. Many times, the provider receives feedback from department heads that work in silo environments and picks up data of what appears to […]

Why Designing an Impeccable Customer Journey is Essential

It is not an easy task to design the ultimate customer experience for any business. In our hyper competitive marketplace and high -speed technology, people expect answers fast and service accommodated flawlessly, and all done with a friendly voice. It is no longer just about the product offering and receiving a superb, tangible product or […]

Our Knowledgeable Employees are The Winning Element to Customer Care

Elite, high performing companies have a full understanding that raising the standards of customer service and care is what helps certain companies stand out over others and ultimately retain customers. How do we ensure that your customers’ experiences are elevated throughout their entire journey with your company? Our professionally-trained agents and team are fully trained […]

Employee Retention Equates to Customer Retention

One of our greatest assets at IA Solutions by IA Call Center is our people. We value our people since they are what makes us, our brand, and our reputation. The happier, more tenured employees we have, the better customer service journey they provide. This signals a healthy relationship between a business and its customers. For Employees, the […]