Call Center vs. Contact Center: What’s the Difference?
Call Center or Contact Center: What’s the Difference? If you would rather listen to our post about the differences between a call center and contact center instead, click the play button below to hear it now. Introduction When most people hear the terms “call center” or “contact center,” they think of them both as being […]
Empowering Agents to Personalize the Customer Journey – Return on Investment (ROI)
Empowering Agents to Personalize the Customer Journey – Return on Investment (ROI) Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the tenth and last post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last […]
Empowering Agents to Personalize the Customer Journey – Refining Processes
Empowering Agents to Personalize the Customer Journey – Refining Processes Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the eighth post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Evaluating Progress,” please […]
Empowering Agents to Personalize the Customer Journey – Evaluating Progress
Empowering Agents to Personalize the Customer Journey – Evaluating Progress Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the seventh post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Agent Autonomy,” please […]
Empowering Agents to Personalize the Customer Journey – Agent Autonomy
Empowering Agents to Personalize the Customer Journey – Agent Autonomy Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the sixth post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Training,” please click here […]
Empowering Agents to Personalize the Customer Journey – Omnichannel Management Tools
Want to Listen to This Post? Click Play Below! (Note – This is the third post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Giving Customers Omnichannel Choices,” please click here to view it now. We are releasing new posts for this series every week. Therefore, please […]
Empowering Agents to Personalize the Customer Journey – Omnichannel
Rather listen to this post instead? Click play to hear it now. Note – This is the second post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the first one, “Defining Goals,” please click here to view it now. We are releasing new posts for this series every week. Therefore, […]
Is Your Online Business Seamless with Omni-Channel Services?
Driving businesses online is what we do and we can support businesses that require a strong online presence and ease of contact. Every business deserves a professional contact center that represents their brand and is customized to meet their operational needs. With more and more businesses migrating to ecommerce, and remote presence, this has become […]
