Measuring CX Success: NPS Alternatives- Metrics that Matter
Estimated Time to Read: 8 minutes Measuring CX Success: NPS Alternatives – Metrics that Matter. Rather listen to the BlogCast for this post instead? Click the red “YouTube Play” button below to hear it now. Introduction Assessing the performance of your call center is vital in understanding its effectiveness and pinpointing areas for improvement. Call center metrics involve collecting data from […]
Call Center Metrics You Need to Know and Understand
Estimated Time to Read: 9 minutes Call Center Metrics You Need to Know and Understand Rather listen to this post instead? Click the “Play” button below to hear it now. Introduction A good call center is usually the primary component of an effective customer service team. When your call center is performing as it should, your customers are generally happy and […]
