Driving Customer Success: Omnichannel Implementation

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Estimated Time to Read: 10 minutes Driving Customer Success: Omnichannel Implementation Rather listen to this post instead? Click the “Play” button below to hear it now. (Note – This is the fourth of a six-part series of posts on Driving Customer Success. We will release new posts in this series weekly. So, please sign up for notifications to stay informed when […]

Driving Customer Success: Omnichannel Strategy

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Estimated Time to Read: 12 minutes Driving Customer Success: Omnichannel Strategy Rather listen to this post instead? Click the “Play” button below to hear it now. (Note – This is the second of a six-part series of posts on Driving Customer Success. We will release new posts in this series weekly. So, please sign up for notifications to stay informed when […]

Driving Customer Success: Customer Journey Goals and Planning

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Estimated Time to Read: 10 minutes Driving Customer Success: Customer Journey Goals and Planning Rather listen to this post instead? Click the “Play” button below to hear it now. (Note – This is the first of a six-part series of posts on Driving Customer Success. We will release new posts in this series weekly. So, please sign up for notifications to […]

Why the Demand for Call Center Outsourcing is Surging

call center

Estimated Time to Read: 9 minutes In this post, we will discuss the growing demand for call center outsourcing and why it’s important to your business. Over the last few years, it’s been obvious that the world is changing. COVID, a flailing economy, civil unrest, wars, and other world events have changed the way people work, communicate, and even how they […]

How Does a Call Center Promote Better Customer Relationships?

Estimated Time to Read: 6 minutes Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to research from Bain & Company, increasing your customer retention rate by only 5% can increase profits up to 95%. Better still, loyal, repeat customers are much easier to convert and make many more repeat purchases than […]

The Value Of Specialization

specialization

Estimated Time to Read: 2 minutes With the current saturation of contact centers, technology companies, and CX consultants, how does one differentiate with more value with loyal customers? It starts with evaluating what your customer journey mapping looks like and finding ways to improve and close any loopholes in the customer experience. At IA Solutions, we have witnessed and experienced a […]

Knowing Your Customer Persona

Estimated Time to Read: 2 minutes Delivering on a brand promise and brand reputation require thoughtful strategy, planning and deployment of services. As every business owner knows, to become successful in any business is to become successful in knowing who your customers are. Knowing who your customers are is the #1 criteria in designing the right marketing campaign and customer experience […]

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