How Does a Call Center Promote Better Customer Relationships?

Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to┬áresearch from Bain & Company,┬áincreasing your customer retention rate by only 5% can increase profits up to 95%. Better still, loyal, repeat customers are much easier to convert and make many more repeat purchases than […]

Staying Human-Focused

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Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer experience becomes the most essential mission than ever before. Brands nowadays want customer loyalty, repeated sales, and longevity, while customers want speed, accuracy, friendly customer care that is empathetic and […]

Employee Retention Equates to Customer Retention

One of our greatest assets at IA Solutions by IA Call Center is our people. We value our people since they are what makes us, our brand, and our reputation. The happier, more tenured employees we have, the better customer service journey they provide. This signals a healthy relationship between a business and its customers. For Employees, the […]