What is The True Definition of Customer Service?
As we navigate through this sea of health and economic crisis, one must wonder what does the definition of true customer service mean in the contact center industry? With increases in call volumes due to the nature of the pandemic, virtual assistance and call center solution are escalating and customer demands are requiring more customized […]
Work Stress and Employee Burnout: What Can You Do About it?
Employee burnout can sometimes be inconspicuous. And with today’s remote workers as the “new norm”, it can be even more difficult to detect the behavior behind the screens. Work stress and unresolved issues that are not communicated can escalate to major employee burnout. When employee burnout does happen, there are major consequences tied to business […]
Is Your Online Business Seamless with Omni-Channel Services?
Driving businesses online is what we do and we can support businesses that require a strong online presence and ease of contact. Every business deserves a professional contact center that represents their brand and is customized to meet their operational needs. With more and more businesses migrating to ecommerce, and remote presence, this has become […]
How to Strategically Build Your Business During COVID-19?
During our current pandemic of COVID-19, businesses are forced to get smarter in the way they run their customer care operations. Now, with federal & state health orders and regulations in place, on -site businesses and other scaling businesses are in dire need to adopt a new way of working with advanced technologies & supportive […]
Why Our Customers are Our Partners!
The antiquated model of a stereotypical business transaction is no longer serving us. A single purchase in areas where it’s appropriate may work, but for long-term success, investment and commitment are necessary components in strong relationship-building and business partnerships. In every business, there is the typical business transaction of closing a deal. Purely transactional, a […]
Why Choose IA Solutions by IA Call Center for Your Business Process Outsourcing?
As a distinguished boutique call center, IA Solutions by IA Call Center is built on 50 years of service that is a rarity in this industry. When partnering with IA Solutions by IA Call Center you get a small contact center with a personalized approach that demonstrates capabilities surpassing that of much larger companies. IA Solutions by IA Call Center caters to direct- to- […]
Save Yourself The Headache: Outsource Your Call Center
It’s one of the oldest operations decisions in the world for companies, keep it in-house or outsource? It applies to countless aspects of day-to-day company operations, but the decision becomes particularly important for service and product-based companies when debating on the best setup for their call center. For an in-house call center, companies have to […]
Top 3 Reasons You Need On-Demand Product Support for Your Company
Is your company experiencing challenges coping with immediate and seemingly insurmountable product support demands from your customers? An on-demand product support service is just what you need to turn the tide around. Your customers expect you to present a helping hand to them when and as they need it. An all-day, every day touch point […]
Celebrating 50 Years of Service at IA Solutions by IA Call Center!
When you encounter a company that has been successfully operating for fifty years, taking time to understand the factors that enabled it to achieve such a milestone is a worthy endeavor. IA Solutions by IA Call Center is a virtual call center business that offers an array of call management solutions for various industries. To learn more about […]
IA Solutions by IA Call Center – The Best Choice for Smart Home Tech Support
Many businesses find themselves with a need for greater support options. According to HubSpot, “the customer experience (CX) is important to the success of your business.” As more consumers begin to rely on customer support, midsize and large businesses must strategize to meet the demand. More importantly, your call center is the foundation for communication and […]
