How Does a Call Center Promote Better Customer Relationships?

Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to research from Bain & Company, increasing your customer retention rate by only 5% can increase profits up to 95%. Better still, loyal, repeat customers are much easier to convert and make many more repeat purchases than […]

Investing in Customer Experience Strategy

customer experience strategy

It’s true. It is no longer just about price or product features. It is about how the customer remembers their experience with you. Today’s businesses have evolved to focusing on human relationships and defining what a high-value, positive, memorable customer experience looks like. This has become the primary goal over price and features that businesses […]