How to Turn Angry Customers into Happy Endings
Estimated Time to Read: 17 minutes How to Turn Angry Customers into Happy Endings Rather listen to this post instead? Click the “Play” button below to hear it now. (Note – This post is in-depth and very long. If you don’t have time to read it all right now, please bookmark this page so you can return to it later. Bookmark […]
How Does a Call Center Promote Better Customer Relationships?
Estimated Time to Read: 6 minutes Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to research from Bain & Company, increasing your customer retention rate by only 5% can increase profits up to 95%. Better still, loyal, repeat customers are much easier to convert and make many more repeat purchases than […]
Investing in Customer Experience Strategy
Estimated Time to Read: 3 minutes It’s true. It is no longer just about price or product features. It is about how the customer remembers their experience with you. Today’s businesses have evolved to focusing on human relationships and defining what a high-value, positive, memorable customer experience looks like. This has become the primary goal over price and features that businesses […]