Redefining Customer Experience With AI in 2022

Estimated Time to Read: 2 minutes With the adoption and rise of artificial intelligence into businesses, one must ask does this new AI capability help improve overall customer experience? According to Forbes, the market for call-center AI technology is expected to increase from $800 million in 2019 to $2.8 billion by 2024. And, with this forecast, what does that mean for customer satisfaction and […]

How Does Artificial Intelligence Affect Customer Experience Expectations?

Estimated Time to Read: 2 minutes Technology innovations such as Artificial Intelligence (AI) has changed the playing fields for contact center solutions and call center data. Major AI tech innovation such as Natural Language Generation and speech recognition with Machine Learning platform and virtual agents are being used in the forms of chatbots and AI interactive customer service systems. ​Chatbots, Natural […]

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