Driving Customer Success: Omnichannel Preparation and Training
Driving Customer Success: Omnichannel Preparation and Training (Note – This is the third of a six-part series of posts on Driving Customer Success. We will release new posts in this series weekly. So, please sign up for notifications to stay informed when new posts are released.) Rather listen to this post instead? Click the “Play” […]
Driving Customer Success: Omnichannel Strategy
Driving Customer Success: Omnichannel Strategy Rather listen to this post instead? Click the “Play” button below to hear it now. (Note – This is the second of a six-part series of posts on Driving Customer Success. We will release new posts in this series weekly. So, please sign up for notifications to stay informed when […]
Driving Customer Success: Customer Journey Goals and Planning
Driving Customer Success: Customer Journey Goals and Planning Rather listen to this post instead? Click the “Play” button below to hear it now. (Note – This is the first of a six-part series of posts on Driving Customer Success. We will release new posts in this series weekly. So, please sign up for notifications to […]
Call Center Metrics You Need to Know and Understand
Call Center Metrics You Need to Know and Understand Rather listen to this post instead? Click the “Play” button below to hear it now. Introduction A good call center is usually the primary component of an effective customer service team. When your call center is performing as it should, your customers are generally happy and […]
How to Turn Angry Customers into Happy Endings
How to Turn Angry Customers into Happy Endings Rather listen to this post instead? Click the “Play” button below to hear it now. (Note – This post is in-depth and very long. If you don’t have time to read it all right now, please bookmark this page so you can return to it later. Bookmark […]
Top 10 Reasons Why Angry Customers Are Good for Business
Why Angry Customers Are Good for Business Rather listen to this post instead? Click the play button below to hear it now. Introduction With the Internet making it so easy for even tech-challenged people to reach a global audience with social media and other platforms, company and product reviews and complaints are more relevant than […]
Call Center vs. Contact Center: What’s the Difference?
Call Center or Contact Center: What’s the Difference? If you would rather listen to our post about the differences between a call center and contact center instead, click the play button below to hear it now. Introduction When most people hear the terms “call center” or “contact center,” they think of them both as being […]
How to Mitigate Call Center Outsourcing Risks
How to Mitigate Call Center Outsourcing Risks Rather listen to this post instead? Click the play button below to hear it now. Introduction It’s a well-established fact that outsourcing client engagement and support service to a call center vendor can help companies improve customer service and save money – if you partner with the right […]
Empowering Agents to Personalize the Customer Journey – Return on Investment (ROI)
Empowering Agents to Personalize the Customer Journey – Return on Investment (ROI) Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the tenth and last post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last […]
Empowering Agents to Personalize the Customer Journey – Changes and Improvements
Empowering Agents to Personalize the Customer Journey – Changes and Improvements Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the ninth post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Refining Processes,” […]
