Ian Tempro - Series 3

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses vertical markets, the benefits of specialization, and the diversity of thought in this full interview.

Interview Highlights

Anything Else to Know

Head of Special Projects, Ian Tempro explains how IA is able to scale very quickly and how the company values each partnership.

Next 5 Years

Head of Special Projects, Ian Tempro explains what he would like to see in the next five years with the contact center industry.

Top 3 Attributes

Ian Tempro, Head of Special Projects describes the top three attributes that has kept IA Solutions by IA Call Center thriving in the industry.

Why Businesses Stay

Ian Tempro, Head of Special Projects explains why businesses choose to stay with IA Solutions by IA Call Center.

How to Pivot Call Center Services in Time of Urgency

Head of Special Projects, Ian Tempro says the best way IA can be of service during a crisis or urgent situation is simply to be available.

Checking in on How the Client is Doing

Ian Tempro, Head of Special Projects explains the importance of checking on clients and giving necessary feedback.

Partnership vs. Relationship

Head of Special Projects, Ian Tempro explains why IA considers itself a boutique call center.

Success Story

Head of Special Projects, Ian Tempro shares a success story of a client who was hesitant to outsource and overcame obstacles while growing into a bigger entity.

Diversity of Thought and Diversity in the Workplace

Ian Tempro, Head of Special Projects says IA believes we are all made richer from sharing and receiving different perspectives.

Benefits of Specialization

Head of Special Projects, Ian Tempro discusses the benefits of specialization with IA Solutions by IA Call Center.

Vertical Markets

Ian Tempro, Head of Special Projects says his team recognizes concentrating on select few markets really allows them to leverage their talents and offer a superior product.

Measuring Success of Call Centers

Head of Special Projects, Ian Tempro says a customer service program that retains and grows a customer base is really how he measures success.

Why Businesses Need Call Centers

Head of Special Projects, Ian Tempro says to support growth you have to engage your customer. He believes having a good call center can help a business scale up quickly.