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About
Services
Vertical Markets
Financial Periodical Industry
Energy BPO Industry
Consumer Electronics
Tech Support
Sales
BPO
Omni Channel Services
Video and Podcasts
Podcasts
Steve Samuels – Series 1
Steve Samuels – Series 2
Ian Tempro – Series 1
Ian Tempro – Series 2
Ian Tempro – Series 3
Blog
Media
Contact Us
Opportunities
Measuring Success of Call Centers
Head of Special Projects, Ian Tempro says a customer service program that retains and grows a customer base is really how he measures success.