IA Solutions Videos & Podcasts

Videos

Playlist

5 Videos

1:13

EMPOWERING AGENTS TO PERSONALIZE THE CUSTOMER JOURNEY WITH OMNICHANNEL

1:12

What's the Difference Between a Call Center and a Contact Center?

1:02

Driving Customer Success: Omnichannel Strategy

1:03

Empowering Agents to Personalize the Customer Journey Training

1:24

Podcasts

Steve Samuels - Series 1

Steve Samuels, CEO of IA Solutions by IA Call Center discusses the 50 year family business, his career path, what sets IA apart from others, types of services offered, customer service, company culture, and client relationships.

Steve Samuels - Series 2

Steve Samuels, CEO of IA Solutions by IA Call Center, discusses pandemic business changes, cost savings, ensuring client data, the importance of live chat, core services, and why clients chose IA Solutions by IA Call Center for their business needs.

Ian Tempro - Series 1

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses core services, cloud-based business, cost savings, outsourcing, and the importance of customer service.

Ian Tempro - Series 2

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses core services, cloud-based business, cost savings, outsourcing, and the importance of customer service.

Ian Tempro - Series 3

Ian Tempro, Head of Special Projects at IA Solutions by IA Call Center discusses vertical markets, the benefits of specialization, and the diversity of thought in this full interview.