In the last 5 years, specialization and the depth of product knowledge in a specific vertical market is expected. Our partners want to know that IA Solutions by IA Call Center offers a wealth of information and expertise that they can rely on and be advised by. The baseline of specialization has risen higher in the last 5 years and the support level is higher as well. Each vertical market requires in-depth knowledge, product knowledge, competing products, and knowing the market opportunities and customer profiles in its industry.

At IA Solutions by IA Call Center, we have strong expertise and contact center leadership in Consumer Electronics, Financial Periodicals, and Energy BPO sector. With our vast and proven experience with decades behind us, we can offer diverse skillset and high-level sales support with even delivering concierge support for VIP customers.

Each of these vertical markets prove to have tremendous growth and companies are partnering with teams and contact centers that can provide the best possible customer experience and reliable resources. As we specialize in these three verticals, you, as our partner, will benefit significantly in revenue,  avoiding costly mistakes and attaining higher quality customer care and an extended contact center partnership.

Not many contact centers can offer this level of niche customer service and moreover, IA Solutions by IA Call Center can create new sales opportunities, more lead generation and drive customer loyalty and customer retention for you.