5 Undervalued Contact Center Metrics (+3 That Are Overused)
Learn the 5 most overlooked contact center metrics that boost performance and the 3 overused ones that don’t deliver real customer value.
Call Center Metrics You Need to Know and Understand
Call Center Metrics You Need to Know and Understand Rather listen to this post instead? Click the “Play” button below to hear it now. Introduction A good call center is usually the primary component of an effective customer service team. When your call center is performing as it should, your customers are generally happy and […]