The Elite Concierge Program

Estimated Time to Read: 2 minutes The Elite Concierge Program is designed to offer dedicated contact center support, personalized customer service, and detailed customization of programs for scaling and operational efficiency for high value customers. Our program recognizes and selects a small group of customers and partners to collaborate with that require focused attention and VIP customer care. We work and […]

Our Culture of Doing IT Right VS Being Right

Estimated Time to Read: 2 minutes Our organizational culture at IA Solutions by IA Call Center is a learning hub for excellence, business improvement and demonstrating the best practices of doing things right versus being right. Ethics and cultivating a healthy environment at work is one we place strong principles and heart in. As great people make up our company, so do our client […]

Work Stress and Employee Burnout: What Can You Do About it?

Estimated Time to Read: 2 minutes Employee burnout can sometimes be inconspicuous. And with today’s remote workers as the “new norm”, it can be even more difficult to detect the behavior behind the screens. Work stress and unresolved issues that are not communicated can escalate to major employee burnout.  When employee burnout does happen, there are major consequences tied to business […]