Top 10 Reasons Why Angry Customers Are Good for Business

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Estimated Time to Read: 7 minutes Why Angry Customers Are Good for Business Rather listen to this post instead? Click the play button below to hear it now. Introduction With the Internet making it so easy for even tech-challenged people to reach a global audience with social media and other platforms, company and product reviews and complaints are more relevant than […]

How Does a Call Center Promote Better Customer Relationships?

Estimated Time to Read: 6 minutes Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to┬áresearch from Bain & Company,┬áincreasing your customer retention rate by only 5% can increase profits up to 95%. Better still, loyal, repeat customers are much easier to convert and make many more repeat purchases than […]