Empowering Agents to Personalize the Customer Journey – Omnichannel

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Estimated Time to Read: 9 minutes Rather listen to this post instead? Click play to hear it now. Note – This is the second post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the first one, “Defining Goals,” please click here to view it now. We are releasing new posts for this series every week. Therefore, […]

Empowering Agents to Personalize the Customer Journey – Defining Your Goals

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Estimated Time to Read: 9 minutes (Note – This is the first of a ten-part series of posts on Empowering Your Customer Service Agents to Personalize Customer Journeys. We will release these posts weekly. So, please sign up for notifications to stay informed when new posts are released.) These days, competition for customers is more fierce than ever. As a result, […]