The Omnichannel Journey: Incorporating Customer Feedback in Journey Maps
The Omnichannel Journey: Incorporating Customer Feedback in Journey Maps Rather listen to the BlogCast for this post instead? Click the “Play” button below to hear it now. (Note – This post, “The Omnichannel Journey: Incorporating Customer Feedback in Journey Maps,” is the ninth of a ten-part series, titled “The Omnichannel Journey.” If you haven’t read […]
Investing in Customer Experience Strategy
It’s true. It is no longer just about price or product features. It is about how the customer remembers their experience with you. Today’s businesses have evolved to focusing on human relationships and defining what a high-value, positive, memorable customer experience looks like. This has become the primary goal over price and features that businesses […]
