Call Center Metrics You Need to Know and Understand
Estimated Time to Read: 9 minutes Call Center Metrics You Need to Know and Understand Rather listen to this post instead? Click the “Play” button below to hear it now. Introduction A good call center is usually the primary component of an effective customer service team. When your call center is performing as it should, your customers are generally happy and […]
Call Center vs. Contact Center: What’s the Difference?
Estimated Time to Read: 8 minutes Call Center or Contact Center: What’s the Difference? If you would rather listen to our post about the differences between a call center and contact center instead, click the play button below to hear it now. Introduction When most people hear the terms “call center” or “contact center,” they think of them both as being […]
7 Traits Your Call Center Partner Must Have
Estimated Time to Read: 9 minutes An in-depth survey by Salesforce found that nearly 60% of customers would stop doing business with a company if customer service and experiences did not meet their expectations. Let that sink in for a moment – 60%! That is a lot of lost revenue, to be sure. Of course, it doesn’t have to be that […]
Why the Demand for Call Center Outsourcing is Surging
Estimated Time to Read: 9 minutes In this post, we will discuss the growing demand for call center outsourcing and why it’s important to your business. Over the last few years, it’s been obvious that the world is changing. COVID, a flailing economy, civil unrest, wars, and other world events have changed the way people work, communicate, and even how they […]
Time for a New Call Center Vendor? Here’s How to Select Your Next One
Estimated Time to Read: 13 minutes If your current customer service solution is not delighting your clients and customers, perhaps it’s time for a new call center vendor. Continue to reading to learn how to choose your next one. Outsourcing your customer service or support activities to someone else is never a simple decision. Nevertheless, modern consumers are more demanding than […]
Staying Human-Focused
Estimated Time to Read: 2 minutes Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer experience becomes the most essential mission than ever before. Brands nowadays want customer loyalty, repeated sales, and longevity, while customers want speed, accuracy, friendly customer care that is empathetic and […]
Knowing Your Customer Persona
Estimated Time to Read: 2 minutes Delivering on a brand promise and brand reputation require thoughtful strategy, planning and deployment of services. As every business owner knows, to become successful in any business is to become successful in knowing who your customers are. Knowing who your customers are is the #1 criteria in designing the right marketing campaign and customer experience […]
The Customer Perspective
Estimated Time to Read: 2 minutes Seeing things from a customer perspective is a winning strategy. As a customer experience provider, one must discern what the business thinks is a successful customer experience versus what the customer actually experiences. Many times, the provider receives feedback from department heads that work in silo environments and picks up data of what appears to […]
Enhancing Customer Journeys with Best-in-class Business Solutions and Call Center Technology
Estimated Time to Read: 2 minutes As a new brand positioning, IA Solutions by IA Call Center is now a digital & business solutions provider and consultancy for growing and high- valued businesses that look for specialized services in the customer experience industry. Businesses that come to IA Solutions by IA Call Center seek business guidance and call center technology services […]
Why Designing an Impeccable Customer Journey is Essential
Estimated Time to Read: 2 minutes It is not an easy task to design the ultimate customer experience for any business. In our hyper competitive marketplace and high -speed technology, people expect answers fast and service accommodated flawlessly, and all done with a friendly voice. It is no longer just about the product offering and receiving a superb, tangible product or […]
