Time for a New Call Center Vendor? Here’s How to Select Your Next One

Outsourcing your customer service or support activities to someone else is never a simple decision. Nevertheless, modern consumers are more demanding than ever and require nothing, but the best when it comes to customer experiences. These days, an increasing number of companies are discovering that professionally managed call centers can help do just that — […]

Staying Human-Focused

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Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer experience becomes the most essential mission than ever before. Brands nowadays want customer loyalty, repeated sales, and longevity, while customers want speed, accuracy, friendly customer care that is empathetic and […]

The Value Of Specialization

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With the current saturation of contact centers, technology companies, and CX consultants, how does one differentiate with more value with loyal customers? It starts with evaluating what your customer journey mapping looks like and finding ways to improve and close any loopholes in the customer experience. At IA Solutions, we have witnessed and experienced a […]

Knowing Your Customer Persona

Delivering on a brand promise and brand reputation require thoughtful strategy, planning and deployment of services. As every business owner knows, to become successful in any business is to become successful in knowing who your customers are. Knowing who your customers are is the #1 criteria in designing the right marketing campaign and customer experience […]