7 Traits Your Call Center Partner Must Have
An in-depth survey by Salesforce found that nearly 60% of customers would stop doing business with a company if customer service and experiences did not meet their expectations. Let that sink in for a moment – 60%! That is a lot of lost revenue, to be sure. Of course, it doesn’t have to be that […]
Time for a New Call Center Vendor? Here’s How to Select Your Next One
If your current customer service solution is not delighting your clients and customers, perhaps it’s time for a new call center vendor. Continue to reading to learn how to choose your next one. Outsourcing your customer service or support activities to someone else is never a simple decision. Nevertheless, modern consumers are more demanding than […]
Staying Human-Focused
Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer experience becomes the most essential mission than ever before. Brands nowadays want customer loyalty, repeated sales, and longevity, while customers want speed, accuracy, friendly customer care that is empathetic and […]
Knowing Your Customer Persona
Delivering on a brand promise and brand reputation require thoughtful strategy, planning and deployment of services. As every business owner knows, to become successful in any business is to become successful in knowing who your customers are. Knowing who your customers are is the #1 criteria in designing the right marketing campaign and customer experience […]