How to Create a Contact Center Knowledge Base Agents Actually Use
How to Create a Contact Center Knowledge Base Agents Actually Use Rather listen to the BlogCast for this post instead? Click the red YouTube play button below to hear it now. Introduction to Contact Center Knowledge Bases In today’s fast-paced customer service world, having a solid contact center knowledge base is more important than ever. […]
Empowering Agents to Personalize the Customer Journey – Training
Empowering Agents to Personalize the Customer Journey – Agent Training Want to listen to the post instead? Click play to hear it now. (Note – This is the fifth post in our series, “Empowering Agents to Personalize the Customer Journey Agent Training.” If you missed the last one, “Phrasing and Scripts,” please click here […]