Empowering Agents to Personalize the Customer Journey – Changes and Improvements
Estimated Time to Read: 11 minutes Empowering Agents to Personalize the Customer Journey – Changes and Improvements Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the ninth post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Refining Processes,” […]
Empowering Agents to Personalize the Customer Journey – Refining Processes
Estimated Time to Read: 10 minutes Empowering Agents to Personalize the Customer Journey – Refining Processes Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the eighth post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Evaluating Progress,” please […]
Empowering Agents to Personalize the Customer Journey – Evaluating Progress
Estimated Time to Read: 8 minutes Empowering Agents to Personalize the Customer Journey – Evaluating Progress Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the seventh post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Agent Autonomy,” please […]
Empowering Agents to Personalize the Customer Journey – Agent Autonomy
Estimated Time to Read: 7 minutes Empowering Agents to Personalize the Customer Journey – Agent Autonomy Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the sixth post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Training,” please click here […]
Empowering Agents to Personalize the Customer Journey – Training
Estimated Time to Read: 7 minutes Empowering Agents to Personalize the Customer Journey – Agent Training Want to listen to the post instead? Click play to hear it now. (Note – This is the fifth post in our series, “Empowering Agents to Personalize the Customer Journey Agent Training.” If you missed the last one, “Phrasing and Scripts,” please click here […]
The Do’s and Don’ts of RFPs and Some Creative Alternatives
Estimated Time to Read: 11 minutes RFPs and Some Creative Alternatives In this article, we discuss RFPs and some creative alternatives. Companies have used RFPs (Request for Proposals), in one form or another, since the mid-1800s to source potential vendors. These days, though, many consider the RFP to be outdated and cumbersome. Nevertheless, RFPs are still the predominant method of getting […]
Empowering Agents to Personalize the Customer Journey – Effective Omnichannel Phrasing and Scripts
Estimated Time to Read: 8 minutes Click play to listen to this post. (Note – This is the fourth post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Omnichannel Management Tools,” please click here to view it now. We are releasing new posts for this series every week. Therefore, please be sure […]
Empowering Agents to Personalize the Customer Journey – Omnichannel Management Tools
Estimated Time to Read: 13 minutes Want to Listen to This Post? Click Play Below! (Note – This is the third post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Giving Customers Omnichannel Choices,” please click here to view it now. We are releasing new posts for this series every week. Therefore, please […]
Empowering Agents to Personalize the Customer Journey – Omnichannel
Estimated Time to Read: 9 minutes Rather listen to this post instead? Click play to hear it now. Note – This is the second post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the first one, “Defining Goals,” please click here to view it now. We are releasing new posts for this series every week. Therefore, […]
Empowering Agents to Personalize the Customer Journey – Defining Your Goals
Estimated Time to Read: 9 minutes (Note – This is the first of a ten-part series of posts on Empowering Your Customer Service Agents to Personalize Customer Journeys. We will release these posts weekly. So, please sign up for notifications to stay informed when new posts are released.) These days, competition for customers is more fierce than ever. As a result, […]
