Empowering Agents to Personalize the Customer Journey – Refining Processes
Estimated Time to Read: 10 minutes Empowering Agents to Personalize the Customer Journey – Refining Processes Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the eighth post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Evaluating Progress,” please […]
Empowering Agents to Personalize the Customer Journey – Evaluating Progress
Estimated Time to Read: 8 minutes Empowering Agents to Personalize the Customer Journey – Evaluating Progress Rather listen to the audio for this post instead? Click the play button below to hear it now. (Note – This is the seventh post in our 10-part series, “Empowering Agents to Personalize the Customer Journey.” If you missed the last one, “Agent Autonomy,” please […]
Empowering Agents to Personalize the Customer Journey – Training
Estimated Time to Read: 7 minutes Empowering Agents to Personalize the Customer Journey – Agent Training Want to listen to the post instead? Click play to hear it now. (Note – This is the fifth post in our series, “Empowering Agents to Personalize the Customer Journey Agent Training.” If you missed the last one, “Phrasing and Scripts,” please click here […]
