Time for a New Call Center Vendor? Here’s How to Select Your Next One

Estimated Time to Read: 13 minutes If your current customer service solution is not delighting your clients and customers, perhaps it’s time for a new call center vendor. Continue to reading to learn how to choose your next one. Outsourcing your customer service or support activities to someone else is never a simple decision. Nevertheless, modern consumers are more demanding than […]

Staying Human-Focused

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Estimated Time to Read: 2 minutes Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer experience becomes the most essential mission than ever before. Brands nowadays want customer loyalty, repeated sales, and longevity, while customers want speed, accuracy, friendly customer care that is empathetic and […]