Empowering Agents to Personalize the Customer Journey – Effective Omnichannel Phrasing and Scripts
Empower agents with effective omnichannel phrasing and scripts to deliver personalized customer journeys, improve CX, and build lasting loyalty.
Empowering Agents to Personalize the Customer Journey – Omnichannel Management Tools
Empower agents with omnichannel management tools that streamline workflows, personalize customer journeys, and boost satisfaction across every channel.
Empowering Agents to Personalize the Customer Journey – Omnichannel
Rather listen to this post instead? Click play to hear it now. Note – This is the second post in our series, “Empowering Agents to Personalize the Customer Journey.” If you missed the first one, “Defining Goals,” please click here to view it now. We are releasing new posts for this series every week. Therefore, […]
Empowering Agents to Personalize the Customer Journey – Defining Your Goals
(Note – This is the first of a ten-part series of posts on Empowering Your Customer Service Agents to Personalize Customer Journeys. We will release these posts weekly. So, please sign up for notifications to stay informed when new posts are released.) These days, competition for customers is more fierce than ever. As a result, […]
7 Traits Your Call Center Partner Must Have
An in-depth survey by Salesforce found that nearly 60% of customers would stop doing business with a company if customer service and experiences did not meet their expectations. Let that sink in for a moment – 60%! That is a lot of lost revenue, to be sure. Of course, it doesn’t have to be that […]
Why the Demand for Call Center Outsourcing is Surging
In this post, we will discuss the growing demand for call center outsourcing and why it’s important to your business. Over the last few years, it’s been obvious that the world is changing. COVID, a flailing economy, civil unrest, wars, and other world events have changed the way people work, communicate, and even how they […]
How Does a Call Center Promote Better Customer Relationships?
Nothing helps a business grow more than happy customers. Happy customers turn into loyal customers, which become repeat customers. According to research from Bain & Company, increasing your customer retention rate by only 5% can increase profits up to 95%. Better still, loyal, repeat customers are much easier to convert and make many more repeat purchases than […]
Time for a New Call Center Vendor? Here’s How to Select Your Next One
If your current customer service solution is not delighting your clients and customers, perhaps it’s time for a new call center vendor. Continue to reading to learn how to choose your next one. Outsourcing your customer service or support activities to someone else is never a simple decision. Nevertheless, modern consumers are more demanding than […]
Staying Human-Focused
Customer demands are heightening at an accelerated rate and that means technology will also keep pace with those needs. The pursuit for high- quality customer experience becomes the most essential mission than ever before. Brands nowadays want customer loyalty, repeated sales, and longevity, while customers want speed, accuracy, friendly customer care that is empathetic and […]
The Value Of Specialization
With the current saturation of contact centers, technology companies, and CX consultants, how does one differentiate with more value with loyal customers? It starts with evaluating what your customer journey mapping looks like and finding ways to improve and close any loopholes in the customer experience. At IA Solutions, we have witnessed and experienced a […]